AI & Communication

The reminder call, without the reminder call

24-hour reminders that halve your no-show rate

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24:00

until the reminder

Marwan S. - Dr. Ahmed

Visit is exactly 24h after the reminder

Play or drag to the end - the reminder sends itself

The problem

Egyptian no-show rates hover around 30%. Reception spends the afternoon calling tomorrow's patients to confirm, and half of them don't pick up. Then a third of the ones who did confirm don't show anyway.

Auto Reminders

The reminder is a WhatsApp message sent exactly 24 hours before every appointment. It's warm, in the patient's language, and includes a clear ask: 'Confirm' or 'Cancel'. One tap either way, and the appointment card on the board updates itself. Reception doesn't lift a finger.

Patient's phone

Hi Marwan 👋 Just a reminder: you have a visit with Dr. Ahmed tomorrow at 4:30 PM. Can you make it?

Board - tomorrow

Marwan S.

4:30 PM
Reminder sent

Reception didn't touch a thing

Every answer has a path

If the patient cancels, the slot re-opens on the board and Kashfy tells anyone on a waiting list they can take it. If they confirm, the visit is marked green and reception knows to expect them. If they ignore the reminder, the AI sends a gentler follow-up 4 hours before the appointment; if still no reply, the visit is flagged as 'unconfirmed' so reception can call if they want.
  1. 124h before: reminder sent
  2. 2Patient taps Confirm
  3. 3Visit marked green - reception expects them

No-shows, detected

No-shows are detected automatically. If a confirmed patient hasn't checked in 15 minutes past their slot, the card goes yellow. 30 minutes past, it's marked no-show and the doctor can move to the next patient without a conversation about it. The no-show gets tagged on the patient's profile - so next time they book, the AI can politely ask for confirmation upfront.

Past the slot

0 min

Karim T. - 4:30 PM

Confirmed - expected

15 min: the card turns yellow. 30 min: no-show.

Half the no-shows

Long slots + patients who forget = no-shows. Reminders cut the no-show rate roughly in half in the first month.

Without reminders

~30% no-shows

With Kashfy reminders

about half that

Illustrative - results vary by clinic.

Inside

  • Exactly 24 hours before every appointment
  • One-tap confirm / cancel from WhatsApp
  • Gentle 4-hour follow-up for patients who didn't reply
  • Auto-detected no-shows update the board without human input
  • No-show patterns flagged on the patient profile for future visits
  • Templates you can rewrite in your clinic's voice
  • Different reminder rules for high-value visits (procedures, packages)
  • Cancelled slots automatically offered to your waiting list

Who this is for

A

High-no-show clinic (ophthalmology, dermatology)

Long slots + patients who forget = no-shows. Reminders cut the no-show rate roughly in half in the first month.

B

Clinic with a waiting list

A cancelled slot from tonight is automatically offered to whoever's on the waiting list. What used to be lost revenue becomes recovered revenue.

C

Procedure-heavy clinic where every visit matters

Filler, laser, minor surgery - each one is expensive to prepare for. Custom reminders start 48 hours out instead of 24, with prep instructions attached.

Common questions

Ready to run auto reminders on Kashfy?

First 30 bookings free. No card, no clock.

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