Each doctor's inbox, kept in one screen
Assign patients to doctors, chat with AI help
Needs a human
Nour H.
DermatologyThe rash spread a bit after the new cream. Is that normal?
Hany R.
Lab resultIs my blood test result out yet?
Mai S.
BillingCan I pay the rest at my next visit?
Assign a conversation and the AI drafts a reply
Tap an avatar to hand the conversation over
The problem
The AI handles 90% of WhatsApp - but the 10% that need a doctor's answer end up in one big inbox nobody owns. Doctors miss them. Patients wait. The whole system loses trust.
Doctor-Patient Inbox
The inbox is where all conversations that need a human end up - but sorted, routed, and pre-drafted. A patient asking Dr. Ahmed about a rash goes to Dr. Ahmed's column. A patient asking about billing goes to reception. A patient asking about lab results goes to whoever runs the lab. Every conversation has an owner.
For every question routed to a doctor, the AI drafts a suggested reply. The draft uses the patient's history, the last visit's notes, the current prescription, and the knowledge base. The doctor reads the draft, edits what they want to change, and sends. Total response time drops from hours to under a minute for most conversations.
Draft for the doctor to review
Hi Magdy, you've been on bisoprolol 5 mg since March. Your pressure was 130/85 at your last visit, so I've renewed the same dose for another month. You can pick up the printed copy from reception between 10 and 4.
Tap a source to see which line came from it
On the patient's profile
Nour H.'s profile · last week
Hi, I wanted to ask about the cream Dr. Ahmed prescribed.
Twice a day for two weeks, as on your prescription. Anything else?
The redness got a bit worse.
Check for irritation next visit, may switch the cream.
Stop it for 3 days and send me a photo, please.
Inside
- Auto-routing based on doctor, specialty, or topic
- AI-drafted replies using the patient's history and your KB
- One-tap send, edit-and-send, or discard and write yourself
- Full patient context (last visit, prescription) in the same screen
- Read receipts so the doctor knows the reply landed
- Team assignment: hand a thread to a colleague with one click
- Chat history archived on the patient profile permanently
- Notifications on desktop, mobile, and browser
Who this is for
Post-op follow-up questions
After a procedure, patients have questions. The doctor sees the visit context alongside the question and answers in under a minute.
Prescription refill via WhatsApp
A chronic patient asks for a refill. The AI drafts a reply with the last prescription, doctor edits dose if needed, and sends the new PDF instantly.
Sensitive / private conversations
Reproductive health, mental health, results discussions - conversations that need discretion route directly to the doctor, never seen by front-desk staff.
Common questions
Ready to run doctor-patient inbox on Kashfy?
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