AI & Communication

Your clinic's brain, on tap

Teach the AI everything your clinic knows

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Knowledge base

Drag the file here

or tap it

Upload the file, then a patient asks

Drag the file into the box, or tap it

The problem

The AI is smart, but it doesn't know your cancellation policy, your pre-consult prep instructions, your insurance rules, or how you handle late arrivals. Every clinic has this knowledge in its head - and nowhere else.

Knowledge Base

The knowledge base is where you upload everything your AI should know that isn't already in the app. Cancellation policy PDFs, pre-consult prep instructions, insurance-specific rules, common FAQ answers, procedure descriptions - anything you'd hand a new receptionist on their first day. Kashfy indexes it all, and the AI reaches for it when a patient asks something related.

cancellation-policy.pdf
PDF
Indexed
late-arrivals.md
MD
Indexed
laser-prep.pdf
PDF
Indexed
filler-aftercare.docx
DOCX
Indexed
insurance-rules.pdf
PDF
Indexed
common-questions.txt
TXT
Indexed

Indexed in seconds

The indexing happens in seconds. Upload a new cancellation policy at 2pm, and by 2:00:30 the AI is quoting it correctly on WhatsApp. Replace it later with a v2, and the old one is retired instantly - no risk of the AI accidentally quoting the previous version.

Cancellation policy - v1
Live
12 hours' notice

The AI on WhatsApp says

"Please give us 12 hours' notice if you need to cancel."

Every answer cites its source

Every answer that draws from the knowledge base cites its source. If the AI told a patient 'we require 24-hour notice for cancellation', you can see exactly which document that came from - the file name, the section, the exact quote. That transparency means you always know what your AI is telling patients.

Can I cancel on the morning of the visit?

Unfortunately not - we require 24-hour notice for cancellation. Want me to move your visit instead?

Tap the source to see where the answer came from

Inside

PDFs, DOCX, Markdown, plain text - all supported
Re-indexed automatically when you replace or edit a file
Every AI answer cites its source for verification
Scoped per branch when policies differ
Version history: see what the AI was quoting last month
Search across all documents from the dashboard
Categorize by topic (policies, procedures, insurance)
Test any question against the KB before it goes live

Who this is for

Cosmetic clinic with detailed prep protocols

Every procedure - filler, laser, peel - has specific do's and don'ts before and after. Upload the protocols and the AI walks patients through them without a human involved.

Clinic with strict cancellation / no-show policy

Load the policy PDF once. Every future cancellation request gets the policy quoted correctly, with the exact wording you approved.

Multi-branch chain with per-city rules

Cairo branch takes AXA; Alexandria doesn't. Upload each branch's rules separately, and the AI serves the right one based on which branch the patient is asking about.

Common questions

Ready to run knowledge base on Kashfy?

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