AI & Communication

It reads 'انا عاوز اجى بكرا الصبح'

Trained on how Egyptian patients actually type

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3ayez a7gz maw3ad bokra el sob7

10:42

Kashfy reads it as

عايز أحجز ميعاد بكرة الصبح

BookingTomorrow morning

Real ways Egyptian patients write the same thing

3ayez a7gz maw3adالدكتور موجود بكرا؟el kashf b kamعندي وجع في راسيana 3ayez aji el esbo3 el gayضغطي عالي من امبارحmomken maw3ad el sabt?عاوز اجى بكرا الصبح
عندي allergy من penicillinfe maw3ad enaharda?كام سعر السونارmesh ha2dar ajiابني سخن من امبارحa8ayar el ma3ad law sama7tهو الدكتور بيكشف اطفال؟ok tamam shokran

The problem

Off-the-shelf AI is trained on formal Arabic and stumbles on how Egyptians actually type on WhatsApp - misspelt words, franco-Arabic, slang, and half-sentences that a real receptionist would understand instantly.

Egyptian Dialect

Egyptian patients don't write in formal Arabic. They write in a mix of colloquial Arabic, franco (a7gz maw3ad), English words in the middle of Arabic sentences, and typos that come from typing fast on a phone. Off-the-shelf AI - even the good ones - fails on this constantly, and each failure means a lost booking.

Generic AI

انا عاوز اجى بكرا الصبح

عذراً، لم أتمكن من فهم طلبك. يرجى إعادة صياغة الرسالة بشكل أوضح.

Kashfy

انا عاوز اجى بكرا الصبح

أكيد! بكرة الصبح عندنا 10:00 و 11:30 مع د. سارة - تحب أنهي؟ 😊

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Kashfy's AI is trained on tens of thousands of real Egyptian patient WhatsApp conversations. It reads 'انا عاوز اجى الاسبوع الجاي' the same way a receptionist would. It handles '3ayez a7gz' and 'عندي وجع في راسي' with equal ease. It understands 'الدكتور موجود بكرا؟' without needing the patient to phrase it politely.
3ayez a7gzالكشف بكام يا دكتورمش هقدر اجي النهاردهعاوز اجي بكراel kashf b kam?momken a8ayar el ma3admomken maw3ad el sabt?كام سعر السونارعايز الغي الحجز
When it does need to escalate - say the patient wrote something in a dialect Kashfy hasn't seen before - it hands off with the full conversation, not a chopped 'I didn't understand' message. Reception picks up where the AI got confused, resolves it, and Kashfy learns from the resolution.
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Inside

  • Handles Egyptian colloquial Arabic natively - not translated MSA
  • Understands franco-Arabic ('3ayez a7gz maw3ad')
  • Reads through common typos and phone-typing shortcuts
  • Fluent in common Egyptian medical shorthand ('ضغطي عالي')
  • Switches to formal Arabic or English when the patient does
  • Learns from every human correction reception makes
  • Handles voice notes: transcribes and responds
  • Understands mixed sentences ('عندي allergy من penicillin')

Who this is for

A

Clinic in a working-class neighbourhood

Patients use heavy colloquial, franco, and voice notes. Formal-Arabic AI fails here. Kashfy is the only one that understands them.

B

Clinic serving a mix of Egyptian and expat patients

Patients write Arabic and English in the same message. The AI handles both without asking the patient to 'pick a language'.

C

High-volume WhatsApp with voice-note patients

Older patients prefer sending voice notes. Kashfy transcribes them accurately in Egyptian dialect and responds in text they can read.

Common questions

Ready to run egyptian dialect on Kashfy?

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